Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to follow up on the communication, this does not mean that the communication does not follow its course, simply that you will not be able to see how it is progressing, or provide more information if the company requires it.

In the complaint process you can decide whether to report your personal data or not. If you decide not to do so, you must establish your own follow-up through the complaints channel to see the progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent from the company and does not record information on the IP from where it is connected.

Yes. You can review the code of ethics from here.

Those criminal offenses established both in the Spanish Criminal Code and in regulations of other countries in which FRIME operates, which are carried out by a legal representative or employee, for the direct or indirect benefit of FRIME.

The Compliance Officer will communicate the acceptance of the complaint/query within a maximum period of 7 days. The term for resolving queries will be a maximum of 90 days, unless the complexity of the case requires a longer term for justified reasons.

The Compliance Officer. If deemed necessary, the investigation is outsourced. The people involved in the research are also subject to the duty of confidentiality and the privacy policy.